Warranty Policy – My Home Service Center

Effective Date: 03-12-2025

At My Home Service Center, we provide limited warranty coverage on appliance repair services, wherever applicable. This Warranty Policy explains what is covered, what is not covered, and how warranty claims are handled.

By using our services, you agree to the terms mentioned in this policy.

1. Service Warranty (What We Cover)

We provide a limited warranty on the repair services performed by our technicians.
The warranty applies only to the specific repair work done during the service visit.

Warranty includes:

  • Rechecking the appliance if the same issue occurs again within the warranty period

  • Service adjustments related to the repair done earlier

  • Basic support regarding the previous repair

Warranty Duration:
Warranty duration varies based on the service and will be communicated by the technician during the visit.
Some repairs may not carry any warranty due to appliance condition.

2. Spare Part Warranty

If a spare part is replaced:

  • The warranty on spare parts depends on the manufacturer or supplier warranty

  • Not all spare parts carry warranty

  • Warranty coverage and duration will be shared before installation

  • Spare part warranty is valid only for the part replaced, not for the entire appliance

We do not manufacture any parts; warranties are provided by suppliers or part manufacturers.

3. What Is NOT Covered Under Warranty

The following are NOT included in our service warranty:

❌ Physical Damage or Misuse

Damage caused by accidents, improper usage, or mishandling.

❌ Electrical & External Issues

Problems caused by:

  • Voltage fluctuations

  • Power failure

  • Wiring or plumbing issues

  • Low or high voltage supply

  • Short circuits

  • Water leakage from building or plumbing systems

❌ Environmental Conditions

Damage from:

  • Rust or corrosion

  • Moisture

  • Pests (rats, cockroaches, ants, etc.)

  • Dust build-up or non-maintenance

❌ Previous Repairs / Third-Party Work

Warranty becomes void if:

  • The appliance is opened or serviced by another technician after our repair

  • A different issue develops unrelated to the original repair

❌ Old or Weak Appliances

Old appliances with:

  • Weak PCB

  • Worn-out mechanical parts

  • Multiple existing issues

may not qualify for warranty.

❌ Commercial or Heavy Usage

Appliances used in shops, hostels, hotels, businesses, or commercial environments are not covered.

4. Conditions for Warranty Claim

To claim warranty:

  • Keep the original job card or service message as proof

  • Warranty applies only to the same issue that was repaired earlier

  • The appliance must be accessible for inspection

  • Warranty visit scheduling depends on technician availability

If a new or unrelated issue is found, new charges may apply.

5. Warranty Inspection Charges

Warranty inspection is free ONLY if the same issue reoccurs under valid warranty.

Charges may apply if:

  • The issue is different

  • Appliance has new physical damage

  • A third-party technician has opened or repaired the appliance

  • Fault is due to external electrical or plumbing issues

6. Spare Part Warranty Claim Process

If a replaced spare part has a warranty:

  • The technician will check the part

  • If the part is defective, we will replace it according to supplier warranty policy

  • Replacement may take time depending on part availability

  • Labour charges may apply for reinstalling the part (supplier warranty covers part only)

7. No Refund Policy for Serviced Appliances

Service charges or part replacement costs are not refundable once the repair work has been completed.

8. Appliance Not Repairable / Recurrent Issues

Some appliances may have:

  • Internal motherboard faults

  • Multiple issues

  • Aged components

In such cases, we may inform you that the appliance has a non-repairable or unstable condition.
Warranty does not apply if the appliance develops new or repeated issues due to internal wear and tear.

9. Changes to This Warranty Policy

My Home Service Center may update this Policy anytime.
Changes will be posted with a new effective date.

10. Contact for Warranty Support

📞 9160529569
📧 support@myhomeservicecenter.com

Our team will assist based on technician availability and policy conditions.

⚡ Call Now 9160 529 569